Privacy Policy

1. Scope and Consent

Net NV (we, our, or us) provides regional internet services in Northern Nevada. This policy governs our collection and use of information via netnv.net, our Service Agreements, and our communications with customers and prospects. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information necessary to establish and maintain your service. This includes:

  • Contact Information: Name, service address, email address, and phone number.

  • Account Data: Billing records, service history, and Master Service Agreement (MSA) details.

  • Inquiry Data: Information submitted via our website Check Availability or Contact Us forms.

3. Email Communications

We use email to provide official account notices, electronic billing (invoices), service updates, and responses to support inquiries sent to help@netnv.net. Customers may also receive periodic newsletters or promotional offers regarding Net NV services. You may opt out of promotional emails at any time by using the Unsubscribe link provided in those messages.

4. Phone Communications

We may contact you via telephone for service-related matters, such as scheduling a field technician for a site survey or installation, discussing billing discrepancies, or responding to support requests. Phone calls may be recorded for quality assurance and training purposes.

5. SMS and Mobile Messaging (Carrier Compliance)

We value the privacy of our mobile subscribers.

  • Consent: SMS consent is obtained directly from you via website opt-in forms, signed agreements, or initiated inbound messages.

  • No Sharing for Marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing use.

6. Mandatory Disclosures and Law Enforcement

While we do not sell or lease your data to third parties for profit, we may be required to share your information in the following circumstances:

  • Legal Compliance: To comply with valid legal processes, including subpoenas, court orders, or search warrants.

  • Safety and Security: To protect the rights, property, or safety of Net NV, our customers, or the public, or to respond to emergency situations.

  • Regulatory Requirements: To comply with federal and state regulations applicable to internet service providers.

7. Data Security

We implement industry-standard technical and organizational measures to protect your data. As a regional provider, we prioritize the security of our network infrastructure to prevent unauthorized access to customer information.

8. Opt-Out and Support

  • SMS Opt-Out: Text STOP to 775-453-4446 at any time to discontinue mobile messages.

  • General Support: For help with your account or privacy, please email help@netnv.net or call our office.